Pricing Unless we indicate otherwise, all prices stated include VAT, but will be subject to a delivery cost within the United Kingdom (excluding Eire). All Errors and Omissions are excepted. RETURNS We will accept goods back for a full refund within 7 working days from delivery or seven working days from receiving written information, provided they are sealed (if applicable) and in there original condition. Goods that are faulty may be returned to us within the first 7 days and we will replace them where possible. If not, we will be happy to refund you in full. We would request to be advised of any faulty items delivered preferably by e-mail at customerservice@wecommunic8.com. It is the customer's responsibility for the safe return of all goods. All items must be returned as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Items returned in a less than pristine condition and/or with damaged or missing packaging will incur charges to cover the cost of the items. These charges will be pursued by wecommunic8 LTD. Should the return be because of a change of mind the customer will be responsible for all return postage costs. Refunds cannot be given if we judge that the product has been wilfully damaged, misused, neglected, modified, adapted or repaired. Your Legal Rights as a Consumer These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law. Complaints If you have cause for complaint regarding any service or product provided by wecommunic8 LTD. Please email full details for the attention of the Duty Manager to mail@wecommunic8.com We endeavour to respond to all complaints within two working days and aim to resolve any problems as soon as we can after receiving details of a complaint. Security Statement Security is probably one of the most significant concerns for both the consumer and the retailer during an on-line transaction. In reality an on-line transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted on-line is encrypted using complicated logarithm combinations, unlike these other methods that use standard medium coding. The Secure Trading payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers. All communication between the shopper and Secure Trading is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security). Our public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate Secure Trading to obtain confidential information. All communication between the retailer and WorldPay, including the details of the purchase, are encapsulated using our own encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper- proof. Data storage on Secure Trading systems, and the communication between Secure Trading and the worldwide banking networks, is regularly audited by the banks themselves. We ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code, using current best practice at all times. The cardholder is further protected: Card issuers protect cardholders from fraudulent use of their card in a 'card not present' environment, such as over the Internet or telephone. As the shopper did not sign for the goods they have the absolute right to demand a chargeback if those goods did not arrive or the card was used fraudulently. All the above are in addition to and do not effect customers’ statutory rights.
